How to Resolve Website Loading Errors

Step by step

1. 30 sec

   Perform a hard refresh

   Bypass the browser cache to force a fresh download of site resources. On Windows, press Ctrl + F5. On macOS, press Command + Shift + R.

   Note: This forces the browser to ignore cached files and fetch the current server version.
2. 1 min

   Test in Incognito mode

   Open a new Incognito or Private window to determine if browser extensions are interfering with page scripts. If the site loads here, disable your browser extensions one by one to find the conflict.

   Note: Ctrl+Shift+N / Cmd+Shift+N
3. 2 min

   Clear browser cache and cookies

   Corrupted local data often prevents pages from loading. Navigate to your browser Settings, select Privacy and Security, then Clear Browsing Data. Select 'Cached images and files' and 'Cookies' for 'All time'.

   Note: You will need to sign back into websites after clearing your cookies.
4. 1 min

   Flush your DNS cache

   Clear your system's stored IP addresses to resolve connection failures. On Windows, run 'ipconfig /flushdns' in Command Prompt. On macOS, run 'sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder' in Terminal.

   Note: You may be prompted to enter your administrator password on macOS.
5. 1 min

   Check your proxy or VPN settings

   VPNs and proxy servers can route traffic through unresponsive nodes. Disable your VPN client or system proxy settings in Network Preferences to verify if the obstruction is at the network routing layer.