How to Fix Non-Responsive Mouse Side Buttons in Windows

Step by step

1. 1 min

   Check physical hardware and connection

   Disconnect the mouse and reconnect it to a different USB port, preferably one directly on the motherboard rather than a hub. Test the buttons in multiple applications to ensure the failure is not isolated to one specific program. If the buttons do not register in any application, proceed to driver reinstallation.

   Note: Avoid using front-panel USB ports on desktop towers, as these can provide unstable voltage.
2. 1 min

   Update or reinstall mouse drivers

   Right-click the Start button and select Device Manager. Expand the Mice and other pointing devices section, right-click your mouse model, and select Uninstall device. Unplug your mouse, wait five seconds, and plug it back in to trigger a clean driver reinstallation by Windows.

   Note: Windows + X
3. 2 min

   Install manufacturer peripheral software

   Many mice require proprietary software to map side buttons correctly. Download and install the latest version of the manufacturer's software, such as Logitech G HUB, Razer Synapse, or Corsair iCUE. Launch the application and verify that the side buttons are correctly assigned to the 'Forward' and 'Back' commands.

   Note: Ensure the firmware within the software is also updated to the latest version.
4. 1 min

   Modify HID-compliant mouse settings

   Return to Device Manager and expand Human Interface Devices. Locate HID-compliant mouse, right-click it, and select Properties. Navigate to the Power Management tab and ensure 'Allow the computer to turn off this device to save power' is unchecked, then click OK.