How to Fix Microsoft Store Download Failures

Step by step

1. 1 min

   Reset the Microsoft Store cache

   Press the Windows key + R to open the Run dialog. Type wsreset.exe and press Enter. A blank Command Prompt window will appear; wait for it to close automatically, which indicates the cache has been cleared and the Store will launch.

   Note: This process does not delete your installed apps or sign you out of your account.
2. 1 min

   Verify the Windows Update service

   Press the Windows key, type 'Services', and press Enter. Locate 'Windows Update' in the list, right-click it, and select Restart. Ensure the 'Startup type' is set to Automatic to prevent background connection errors.

3. 1 min

   Run the Windows Store Apps troubleshooter

   Navigate to Settings > System > Troubleshoot > Other troubleshooters. Locate 'Windows Store Apps' and click the Run button. Follow the on-screen prompts to allow Windows to detect and repair platform-specific sync issues.

4. 2 min

   Repair the Microsoft Store package

   Open Settings and select Apps > Installed apps. Search for 'Microsoft Store' in the list. Click the three-dot icon, select Advanced options, then click the Repair button. If the issue persists, select Reset to revert the app to its default state.

   Note: Resetting the app will sign you out of the Microsoft Store.
5. 1 min

   Re-register the Store via PowerShell

   Right-click the Start button and select Terminal (Admin). Paste the following command: Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}. Press Enter and restart your computer.

   Note: Ensure you are using the Admin-level window to avoid permission errors.