How to Restore a Smartwatch Without Losing Health Data

Step by step

1. 2 min

   Force a manual cloud backup

   Open the companion app on your smartphone to initiate a sync. Navigate to your device settings, select 'General', and tap 'Back Up Now' to ensure your latest activity rings, workout history, and health metrics are uploaded to your cloud account.

   Note: Verify the sync progress bar completes entirely before proceeding.
2. 1 min

   Check cloud data synchronization

   Open the Health or Fitness app on your phone and scroll to the most recent daily entry. If your current steps and heart rate data appear, the cloud backup is successful and ready for restoration.

3. 2 min

   Perform the factory reset

   On your wearable, navigate to Settings > General > Reset. Select 'Erase All Content and Settings' and confirm your selection when prompted. The device will restart and return to its out-of-box configuration.

   Note: Ensure your wearable is placed on its charger during this process to prevent power loss.
4. 2 min

   Initiate the re-pairing process

   Bring your smartphone near your wearable. Open the companion app and follow the on-screen prompts to start the pairing process, treating the device as a new hardware connection.

5. 3 min

   Apply the backup from cloud storage

   During the setup phase, the application will prompt you to 'Restore from Backup'. Select the most recent date-stamped backup file from the list to migrate your settings, preferences, and health data back to the device.

   Note: Do not disconnect your smartphone from Wi-Fi during the restoration transfer.
6. 1 min

   Re-enable health sync permissions

   Navigate to the privacy settings in your companion app to confirm that Health sharing permissions are toggled to 'On'. Verify your activity rings have populated on the watch face.