How to Pair a Wearable to a New Phone

Step by step

1. 1 min

   Unpair the wearable from the old device

   Open the companion app on your old phone and navigate to the Device settings menu. Select Unpair or Remove Device to initiate a factory reset sequence that clears local cache while syncing your final data to the cloud.

   Note: If you no longer have access to the old phone, perform a manual factory reset through the wearable's internal Settings menu.
2. 1 min

   Install the companion application

   Download the official manufacturer application from the App Store or Google Play Store on your new smartphone. Launch the app and sign in using the same credentials used on your previous device to retrieve your history.

   Note: Ensure your new phone has Bluetooth enabled in Settings before proceeding.
3. 2 min

   Initiate discovery mode on the wearable

   Ensure the wearable is charged to at least 50 percent and place it in pairing mode. On most devices, this is triggered automatically upon startup after a factory reset; otherwise, hold the primary side button for five seconds until the logo flashes.

   Note: Keep the wearable within 12 inches of the phone during the initial handshake.
4. 1 min

   Complete the pairing process

   Tap the Add Device or Plus (+) icon within the companion app on your new phone. Select your specific model from the list of detected hardware and confirm the numeric pairing code shown on both the wearable screen and the mobile app.

   Note: Accept all Bluetooth pairing requests that appear in the system-level pop-up window.
5. 1 min

   Apply pending firmware updates

   Navigate to the Device Updates section in the app to check for the latest firmware. If an update is available, keep the devices connected and stationary until the progress bar reaches 100 percent to prevent data corruption.

   Note: Do not navigate away from the app while the firmware is installing.