How to initiate your first wearable device backup

Step by step

1. 1 min

   Connect to power and network

   Place your wearable on its dedicated charging puck and ensure the battery level is above 50 percent. Verify that your paired smartphone is connected to a stable Wi-Fi network to avoid cellular data interruptions during the sync process.

   Note: Backups perform most reliably when the device is locked and placed on its charger.
2. 30 sec

   Open the companion application

   Launch the management application on your smartphone. Navigate to the dashboard where your wearable status is displayed and ensure the connection indicator shows active synchronization.

3. 30 sec

   Navigate to backup settings

   Select the device icon to enter the individual settings menu. Locate the General tab and scroll down until you find the Backup or Data Sync section.

4. 15 sec

   Trigger the manual backup

   Tap the button labeled Back Up Now or Sync Data. Confirm the prompt if your device requires a secondary security authorization to initiate the upload to your encrypted cloud storage.

   Note: If the button is greyed out, verify that your cloud account storage limit has not been reached.
5. 30 sec

   Confirm completion status

   Monitor the progress bar until it reaches 100 percent. Review the timestamp below the backup button to ensure the Last Backup date reflects the current time and date.

   Note: Do not navigate away from the application until the confirmation toast notification appears.