How to Resolve a Stuck Firmware Update on Wearable Devices

Step by step

1. 1 min

   Force restart the wearable device

   Press and hold the physical side button and the digital crown simultaneously for at least 10 seconds. Release buttons only when the manufacturer logo appears on the display. This clears the frozen process without erasing stored user data.

   Note: Ensure your device is connected to its magnetic charger during this process to prevent power loss.
2. 1 min

   Toggle Airplane Mode

   Swipe up or down to access the Control Center on your wearable. Enable Airplane Mode, wait 30 seconds, and disable it. This forces the device to re-establish a handshake with the host smartphone.

3. 1 min

   Clear the companion app cache

   Close the companion app on your smartphone entirely by swiping it away from the app switcher. Open the Smartphone Settings, navigate to Apps, select the wearable companion app, and select Force Stop. Relaunch the app to refresh the data sync.

4. 1 min

   Delete the pending update file

   Open the companion app on your smartphone and navigate to General Settings. Select Usage or Storage, locate the pending firmware update file, and tap Delete. This removes the corrupted package that caused the installation to hang.

   Note: If you do not see the file, restart your smartphone to clear temporary system storage.
5. 2 min

   Restart the firmware installation

   Place the wearable on its charger and keep it within close proximity to your smartphone. Navigate back to the update section in your companion app and select Download and Install. Keep the device unlocked and connected to power until the progress bar reaches completion.

   Note: Avoid using the wearable while the update is actively writing to the system partition.