How to Resolve Firmware Update Failures on Wearables

Step by step

1. 1 min

   Verify network connectivity and power status

   Ensure both your mobile device and wearable are connected to a stable 2.4GHz or 5GHz Wi-Fi network. Place the wearable on its charger and ensure the battery level is above 50 percent, as most devices block updates when the battery is low.

   Note: Disable VPN or proxy services on your mobile device during the update process.
2. 2 min

   Perform a hard restart on both devices

   Power off both your smartphone and the wearable device completely. Wait 30 seconds before powering them back on to clear temporary cache files and reset the Bluetooth handshake protocol.

   Note: Do not skip the power-off sequence; a soft restart may not clear the stuck background processes.
3. 1 min

   Clear temporary update files in the companion app

   Navigate to the Settings menu within the device's companion application on your phone. Locate the Storage or Manage Downloads section and delete any pending firmware update files to force the app to fetch a fresh, uncorrupted version from the server.

4. 1 min

   Refresh the Bluetooth pairing state

   Go to your smartphone Settings, select Bluetooth, and tap the Info (i) icon next to your wearable. Select Forget This Device, then restart the companion app and follow the on-screen prompts to re-pair the device.

   Note: Re-pairing creates a fresh encryption key for the connection, which often resolves handshake timeouts.
5. 1 min

   Initiate the firmware update manually

   Return to the companion app and navigate to the Device Settings or System Update menu. Select Check for Updates to initiate the download and transfer process while keeping the devices in close physical proximity.

   Note: Keep the companion app in the foreground during the entire transfer process.