How to Fix a Wearable Device That Will Not Turn On

Step by step

1. 1 min

   Inspect the charging contacts

   Examine the metal pins on both the wearable and the charging cradle for debris or corrosion. Clean the contacts gently using a microfiber cloth dampened with 70% isopropyl alcohol. Ensure no residue remains before attempting to connect the device to power.

   Note: Avoid using metal objects to scrape contacts as this can damage the plating.
2. 2 min

   Test the power source

   Plug your charging cable into a different wall adapter or a known working USB port on a computer. Do not use a laptop that is currently in sleep mode. If the device was connected to a hub or surge protector, bypass it and plug directly into a wall outlet.

3. 30 min

   Initiate a deep charge cycle

   Connect the wearable to its charger and allow it to sit undisturbed for at least 30 minutes. Deeply discharged batteries may not provide immediate visual feedback upon connection. Avoid attempting to power the device on during this initial charging window.

   Note: Look for a charging icon or indicator LED; if absent, proceed to the next step.
4. 2 min

   Perform a forced restart

   While the device is connected to the charger, initiate a forced restart. On most smartwatches, press and hold both the Side button and the Digital Crown simultaneously for 15 seconds until the manufacturer logo appears on the screen. Release the buttons immediately once the logo is visible.

   Note: Button combinations vary by model; consult the hardware manual if the standard combination fails.
5. 1 min

   Check for thermal shutdown

   Verify the device is not excessively hot to the touch. If the device was in direct sunlight or a hot environment, move it to a cool, shaded area. Allow the battery to reach room temperature before attempting another charge cycle, as internal safety circuits will prevent power intake at extreme temperatures.