How to Factory Reset a Matter Device

Step by step

1. 1 min

   Remove the device from your smart home ecosystem

   Open the primary controller app, such as Apple Home, Google Home, or Amazon Alexa. Locate the device settings, select 'Remove Accessory' or 'Delete Device,' and confirm the removal to ensure the controller stops attempting to communicate with the hardware.

   Note: Removing the device from the app alone does not always clear the Matter internal cache.
2. 30 sec

   Identify the physical reset method

   Inspect the device for a physical reset button or a specific power-cycle sequence. Most Matter devices feature a recessed pinhole button or require a specific pattern of flipping the physical power switch or unplugging the device.

   Note: Refer to the device quick-start guide if no button is visible on the chassis.
3. 1 min

   Perform the physical reset sequence

   Press and hold the reset button for 10 to 15 seconds until the status indicator light flashes or changes color. If using a power-cycle method, toggle the power off and on at specific intervals as defined by the manufacturer hardware specifications.

   Note: A rapid blink pattern usually signifies that the device has entered pairing mode.
4. 30 sec

   Confirm the device is in pairing mode

   Observe the LED status indicator on the device. Once the reset sequence is complete, the indicator should pulse or blink steadily, indicating it is broadcasting its Matter commissionable identity.

5. 2 min

   Add the device back to your network

   Open your preferred smart home app and select 'Add Accessory.' Scan the Matter QR code or manually enter the numeric setup code located on the device or its original packaging to re-establish the connection.

   Note: Ensure your smartphone is on the same 2.4GHz network during the commissioning phase.