How to Fix a Video Doorbell That Does Not Ring

Step by step

1. 1 min

   Check the power supply

   Ensure the doorbell is receiving adequate voltage from your transformer. Open your doorbell app, navigate to Device Health, and confirm the voltage status displays as Good or displays an active battery percentage above 20%.

   Note: If the device is hardwired, verify the wiring connections are tight and free of oxidation at the doorbell terminals.
2. 1 min

   Enable app notifications

   Open the doorbell app and navigate to Settings followed by Notification Settings. Ensure that both Ring Alerts and Motion Alerts are toggled to the On position for your specific device.

   Note: Verify that your phone's system-level notification permissions allow the app to send banners and play sounds.
3. 1 min

   Toggle Do Not Disturb mode

   Confirm that the Motion Snooze or Do Not Disturb feature is disabled within the device dashboard. These modes suppress incoming alerts for a user-defined duration.

4. 1 min

   Reconnect to the Wi-Fi network

   A weak signal prevents the doorbell from pushing alerts to your router. In the app settings, select Device Health and choose Reconnect to Wi-Fi to force the device to re-establish a stable connection.

   Note: A Signal Strength (RSSI) value of -60 or lower is considered poor and will result in dropped alerts.
5. 1 min

   Perform a power cycle

   Remove the doorbell from its mounting bracket and disconnect the power source or remove the battery pack for 30 seconds. Reconnect the device to initiate a full reboot of the internal firmware.

   Note: Wait two minutes after reconnecting for the device to fully synchronize with your local network.