How to Restore an iPhone Without Data Loss

Step by step

1. 5 min

   Perform a manual iCloud backup

   Open Settings, tap your name, and select iCloud. Tap iCloud Backup and select Back Up Now to ensure your most recent state is captured in the cloud.

   Note: Ensure your iPhone is connected to a power source and Wi-Fi.
2. 1 min

   Establish a wired connection

   Connect your iPhone to your computer using the appropriate charging cable. Open Finder on macOS or iTunes on Windows to verify your device is recognized by the system.

3. 3 min

   Create a local encrypted backup

   In the Finder or iTunes window, select your iPhone under the Locations sidebar. Select 'Encrypt local backup', set a password you will remember, and click Back Up Now to save all health and keychain data locally.

   Note: Encryption is required to preserve sensitive health and password data.
4. 2 min

   Initiate the restoration process

   Within the Finder or iTunes general tab, click Restore iPhone. Confirm the action when prompted; the device will download the latest iOS firmware and erase all content.

   Note: Find My must be disabled in Settings > Name > Find My before the restoration can begin.
5. 5 min

   Restore from your backup

   Once the iPhone restarts to the 'Hello' screen, follow the on-screen configuration until you reach the Apps & Data screen. Choose 'Restore from Mac or PC' and select the most recent backup file from your computer.

   Note: Keep the device connected to your computer until the transfer process is complete.