How to Fix an iPad Stuck on Software Update

Step by step

1. 1 min

   Perform a force restart

   Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the Apple logo appears on the screen.

   Note: This does not delete your data; it forces the hardware to reboot.
2. 1 min

   Connect iPad to a computer

   Connect your iPad to a Mac running macOS Catalina or later using a USB cable. Open Finder. If you are using a PC or an older version of macOS, open iTunes.

   Note: Ensure your computer software is fully updated to avoid compatibility errors.
3. 2 min

   Enter Recovery Mode

   With the iPad connected, perform the force restart sequence: press and release the volume up button, press and release the volume down button, and hold the top button. Continue holding the top button even when the Apple logo appears until you see the recovery mode screen depicting a cable and computer.

   Note: Do not release the button until the recovery screen appears.
4. 2 min

   Update the device software

   When prompted on your computer, select Update. The computer will attempt to reinstall iPadOS without erasing your personal data. Wait for the download to complete; if the download takes longer than 15 minutes, the iPad will exit recovery mode and you must repeat step 3.

   Note: Select Update, not Restore, to keep your data intact.
5. 1 min

   Finalize the installation

   Once the process completes, the iPad will restart automatically. Disconnect the device from the computer and follow the on-screen prompts to finish the setup process. Confirm the update is successful by navigating to Settings > General > Software Update.

   Note: If the update still fails, you may need to use the Restore option, which will erase all content.