How to Fix Gemini Not Working

Step by step

1. Check Gemini service status

   Navigate to status.google.com or search 'Gemini down' on social media to verify Google's AI services are operational. If Gemini shows service disruptions, wait for Google to resolve the outage before troubleshooting further.

   Note: Bookmark Google's status page to quickly check service availability during future issues.

2. Verify your internet connection

   Test your connection by loading other websites or running a speed test. Gemini requires stable internet to process requests and generate responses. Switch to a different network or restart your router if connectivity issues persist.

   Note: Use a mobile hotspot temporarily to isolate whether the problem is your primary internet connection.

3. Clear browser cache and cookies

   Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) to open browser cleanup options. Select 'All time' for time range, check 'Cookies' and 'Cached images and files', then click Clear data. Restart your browser after clearing.

   Note: Create a bookmark for gemini.google.com before clearing cookies to avoid losing quick access.

4. Disable browser extensions

   Open an incognito or private browsing window and try accessing Gemini. If it works, return to normal browsing and disable ad blockers, privacy extensions, or VPN browser add-ons one by one until you identify the conflicting extension.

   Note: Add gemini.google.com to your ad blocker's whitelist instead of completely disabling the extension.

5. Sign out and sign back into your Google account

   Click your profile picture in the top right corner of any Google service, select 'Sign out', then navigate back to gemini.google.com and sign in again. This refreshes your authentication tokens and resolves most account-related access issues.

   Note: Use Chrome's profile switcher to test Gemini with a different Google account if sign-out doesn't work.

6. Update your browser

   Check for browser updates by clicking the three-dot menu, selecting 'Help', then 'About [Browser Name]'. Install any available updates and restart the browser. Outdated browsers may lack compatibility with Gemini's latest features.

   Note: Enable automatic browser updates to prevent future compatibility issues with Google services.

7. Try a different browser

   Access Gemini using Chrome, Firefox, Safari, or Edge to determine if the issue is browser-specific. Google services typically work best in Chrome, but Gemini supports all major browsers when properly configured.

   Note: Keep a secondary browser installed specifically for troubleshooting Google service issues.